• How long is the warranty period?

    Hardware Warranty (12 Months Limited Warranty)

    The hardware product is warranted against defects in materials and malfunctions for a period of 12 Months from the date of original purchase ("Warranty Period"). You cannot sell or transfer a part or all of the limited warranty to anyone else.

    Important!! XRSPACE may restrict warranty service for products to the country or region where XRSPACE or its Authorized Distributors originally sold the device.

  • How do I claim on my warranty If I’ve lost the receipt or invoice?

    The receipt is your proof of purchase and is required to make a claim on your warranty. If you don’t have a receipt or an invoice, and needs to make a claim, there are other ways to show proof of where you made the purchase. These include:

    • Serial number

    • Copy or photograph of the receipt

    • Purchased account

    Sometimes you may need to provide more than one of these things to support your claim to XRSPACE Support Center.