XRSPACE App and Personalization

If you want to log into another account, you have to reset the headset and re-pair.

Please find the following steps:

• Reset your headset to its factory settings simultaneously.

• Open XRSPACE App on your phone, and tap "Sign in" to the account you want to use. If you don't see "Sign in", tap "Log out" on setting page.

• Re-pair with the headset.

Related topics:

• How to factory reset your Headset?

• Create Account

Here are some solutions to try if you don’t see your wireless network in the list on XRSPACE App:

• Make sure your network is available and working properly on another device.

• Try to move to another location when the Wi-Fi signal is weak.

• Restart your wireless device, and try to search it again.

• Restart XRSPACE App, and try to search it again.

• Try to connect your headset to another wireless network.

If you can’t see your wireless network on any device, the problem may be with the network itself, contact your internet service provider for the help.

Using XRSPACE App

• Tap "Setting" on XRSPACE App.

• Click the paired device (i.e. XR-SN#XXXXXXXXXX).

• Click Wi-Fi.

• Choose Wi-Fi you want, and enter the password.

• Completed.

*Note: If you used another mobile for Wi-Fi settings, you need to re-pair your device with your phone.

Configure Wi-Fi settings on XRSPACE MANOVA world

• Turn on your headset and go to XRSPACE MANOVA world.

• Select "Settings" in the Main Menu.

• Select "Wi-Fi network" in the sidebar.

• Choose Wi-Fi you want and enter the password. (*You can connect to a hotspot on your mobile device for the network connection.)
  
  

Related Articles

• Connect to Wi-Fi and Pair the Headset

• How to factory reset your Headset?

Forgot password

To ensure your data security, you can re-configure it yourself.

• First, open XRSPACE App on phone

• Tap “Sign In” and select “Forgot password” to enter your registered email address.

• Click “Send email” to reset your password.

Forgot account

Try to recall your email account. If you still don’t remember, you will have to create a new one. 

Related topics:

• How do I log into another account?

• How to factory reset your Headset?

You can create your “Username” and “Nickname” in XRSPACE MANOVA world:

• Username is your unique identifier through which your friends can find you.

• Nickname is directly displayed in XRSPACE MANOVA world. Your nickname may be the same as that of other users. 

Name rules

The following shows the “Username” rules:

• The length of the username must be between 2 and 20 characters.

• If necessary, the username can contain letters, numbers, a dash (-) or a underline (_) but it is not allowed to have two consecutive dashes or underlines.

The following shows the “Nickname” rules:

• The nickname you enter may contain a space or special symbol.

Open XRSPACE App or enter to XRSPACE MANOVA world to change the profile picture for your avatar:   

XRSPACE App

• Select “Restart”

• Select “Start” to change the profile picture for your avatar.

• Select “Gender of avatar” and "Choose avatar generation" , then tap “Next”.

• Use editing tools (default) or take a photo to generate a new avatar for you and customize it based on your preference.
  

XRSPACE MANOVA world

• Open "Main Menu" and click "Settings".

• Select "Map" and then click "My Spaces".

• Go to "Dressing Room" to adjust your avatar.
  
  

Make sure the following is met:

1. The email address you entered is correct.

2. Do not use free email services (example: Yahoo Mail) because the verification email may be seen as spam, preventing you to receive it.

3. Check if it is sent into the trash folder.

 If the problem still persists, contact XRSPACE Support Center for further assistance.

Make sure the following is met:

1. The password must contain 8 case-sensitive alphanumeric characters at least (for example: Abc12345).

2. This account has never been created.

3. A valid email address must be entered.

If the problem still persists, contact XRSPACE Support Center for further assistance.

You can change the language setting in XRSPACE MANOVA world through XRSPACE App on your phone.

1. Go to setting page, and select “Settings”.

2. Choose your paired device.

3. Select your desired language and perform the setting.

You can also change your language setting through XRSPACE MANOVA world. We will also provide more language options gradually:

• Traditional Chinese

• Simple Chinese

• English

• German

Before setting up your headset, you have to download XRSPACE App on your phone to configure the settings below:

• Set up your headset.

• Pair with your controller and accessories.

• Create your avatar.

If you're experiencing issues downloading XRSPACE App, make sure you are using a support phone, then try downloading the app from Google Play or App Store by searching for XRSPACE.

The minimum OS requirements for phones to run XRSPACE App are iOS 13.0 or above; Android 7.0 or above.

Please try the following steps:

• Restart your XRSPACE App.

• Make sure your phone software and XRSPACE App are the latest version.

• To uninstall XRSPACE App and re-install it. 

If the problem still persists, contact XRSPACE Support Center for further assistance.

If you're experiencing issues pairing with the headset using XRSPACE App, please try the following actions:

*If the problem still persists after following the above steps, contact XRSPACE Support Center for further assistance. 

*For developers, please check the developer documentation for more info.

If you have trouble connecting or pairing with the controller by using XRSPACE App, please try the following actions: 

*If the problem still persists after following the above steps, contact XRSPACE Support Center for further assistance.

Create your avatar through XRSPACE App or XRSPACE MANOVA world anytime and upload its settings to the cloud. 

XRSPACE App

When you want to modify your avatar again, go to XRSPACE App on phone, tap “Settings”, and click your "Profile" to proceed with settings.

XRSPACE MANOVA world

When you want to modify your avatar again, go to XRSPACE MANOVA world, open "Main Menu", tap “Settings”, and go to "Dressing Room" for changing costumes or clothes and applying makeup.

Make sure the Internet connection is good, re-create your avatar, and upload it again.

Here are some solutions to try if you cannot create your avatar:

• Make sure your internet connection is active.

• If you choose "take a photo" to generate a new avatar, align the phone camera with your eyes and make sure your face points toward the specified zone.

Only one avatar is allowed per account. If you want to change your avatar, you can edit it with XRSPACE App or XRSPACE MANOVA world.

You can’t be logged in on two mobile devices simultaneously. If you sign into a second phone, the first phone will be disabled the functions on your XRSPACE account.