• Forgot your account or password?

    Forgot password

    To ensure your data security, you can re-configure it yourself.

    • First, open XRSPACE App on phone

    • Tap “Sign In” and select “Forgot password” to enter your registered email address.

    • Click “Send email” to reset your password.

    Forgot account

    Try to recall your email account. If you still don’t remember, you will have to create a new one. 

    Related topics:

     

  • Wi-Fi network is not showing up?

    Here are some solutions to try if you don’t see your wireless network in the list on XRSPACE App:

    • Make sure your network is available and working properly on another device.

    • Try to move to another location when the Wi-Fi signal is weak.

    • Restart your wireless device, and try to search it again.

    • Restart XRSPACE App, and try to search it again.

    • Try to connect your headset to another wireless network.

    If you can’t see your wireless network on any device, the problem may be with the network itself, contact your internet service provider for the help.

  • How do I change my username and nickname?

    You can create your “Username” and “Nickname” in XRSPACE MANOVA world:

    • Username is your unique identifier through which your friends can find you.

    • Nickname is directly displayed in XRSPACE MANOVA world. Your nickname may be the same as that of other users. 

    *Note: To ensure the security of your data, you have to change your username and nickname yourself. 

     

    Name rules

    The following shows the “Username” rules:

    • The length of the username must be between 2 and 20 characters.

    • If necessary, the username can contain letters, numbers, a dash (-) or a underline (_) but it is not allowed to have two consecutive dashes or underlines.

    The following shows the “Nickname” rules:

    • The nickname you enter may contain a space or special symbol.

    *Note: If your nickname offends others or violate XRSPACE Ethic Guideline, it may be changed forcibly.

     

  • How do I change the profile picture for my Avatar?

    Open XRSPACE App or enter to XRSPACE MANOVA world to change the profile picture for your avatar:   

    XRSPACE App

    • Select “Restart”

    • Select “Start” to change the profile picture for your avatar.

    • Select “Gender of avatar” and "Choose avatar generation" , then tap “Next”.

    • Use editing tools (default) or take a photo to generate a new avatar for you and customize it based on your preference.
      11US.jpg

    XRSPACE MANOVA world

    • Open "Main Menu" and click "Settings".

    • Select "Map" and then click "My Spaces".

    • Go to "Dressing Room" to adjust your avatar.

      5.png

  • How do I log into another account?

    If you want to log into another account, you have to reset the headset and re-pair.

    Please find the following steps:

    • Reset your headset to its factory settings simultaneously.

    • Open XRSPACE App on your phone, and tap "Sign in" to the account you want to use. If you don't see "Sign in", tap "Log out" on setting page.

    • Re-pair with the headset.

    Related topics:

  • What should I do if I do not receive the verification email?

    Make sure the following is met:

    1. The email address you entered is correct.

    2. Do not use free email services (example: Yahoo Mail) because the verification email may be seen as spam, preventing you to receive it.

    3. Check if it is sent into the trash folder.

     If the problem still persists, contact XRSPACE Support Center for further assistance.

  • What should I do if I failed to create an account?

    Make sure the following is met:

    1. The password must contain 8 case-sensitive alphanumeric characters at least (for example: Abc12345).

    2. This account has never been created.

    3. A valid email address must be entered.

    If the problem still persists, contact XRSPACE Support Center for further assistance.

  • How do I change the language setting in XRSPACE MANOVA World?

    You can change the language setting in XRSPACE MANOVA world through XRSPACE App on your phone.

    1. Go to setting page, and select “Settings”.

    2. Choose your paired device.

    3. Select your desired language and perform the setting.

    You can also change your language setting through XRSPACE MANOVA world. We will also provide more language options gradually:

    • Chinese

    • English

    • German

  • Why should I download XRSPACE App?

    Before setting up your headset, you have to download XRSPACE App on your phone to configure the settings below:

    • Set up your headset.

    • Pair with your controller and accessories.

    • Create your avatar.

  • I cannot download or update XRSPACE App.

    If you're experiencing issues downloading XRSPACE App, make sure you are using a support phone, then try downloading the app from Google Play or App Store by searching for XRSPACE.

    The minimum OS requirements for phones to run XRSPACE App are iOS 13.0 or above; Android 7.0 or above.

  • What should I do if XRSPACE App unexpectedly quits?

    Please try the following steps:

    • Restart your XRSPACE App.

    • Make sure your phone software and XRSPACE App are the latest version.

    • To uninstall XRSPACE App and re-install it. 

    If the problem still persists, contact XRSPACE Support Center for further assistance.

  • I cannot pair with the Headset.

    If you're experiencing issues pairing with the headset using XRSPACE App, please try the following actions:

    Scenario

    Solution

    My phone cannot find the device

    • Make sure Bluetooth is enabled on phone.

    • Stay close to your headset, go back to the previous page on XRSPACE App, and try to search for it again.

    • Restart XRSPACE App, and find it under “Settings” → "Pair headset, controller, tracker" to try to pair with it again.

    • Restart the headset and try to pair with it again.

    Failed to pair and connect

    • Check if six-digit number displayed on your headset is entered correctly.

    • Make sure you only pair with one headset.

    • Restart XRSPACE App, and find it under “Settings” → "Pair headset, controller, tracker" to try to pair with it again.

    • Restart the headset and try to pair with it again.


    *If the problem still persists after following the above steps, contact XRSPACE Support Center for further assistance.

     

  • I'm having trouble connecting or pairing the Controller.

    If you have trouble connecting or pairing with the controller by using XRSPACE App, please try the following actions: 

    Scenario

    Solution

    My phone cannot find the controller

    • Long press and hold “Action” and “Menu” buttons and check if the indicator on the controller is flashing white.

    • Remove the battery and re-install them into the controller.

    • Make sure Bluetooth is enabled on phone.

    • Stay close to your controller, go back to the previous page on XRSPACE App, and try to search for it again.

    • Restart XRSPACE App and then long press “Action” and “Menu” buttons to start pairing.

    Failed to pair

    • Make sure you only pair with one controller.

    • Restart XRSPACE App and then long press “Action” and “Menu” buttons to start pairing.


    *If the problem still persists after following the above steps, contact XRSPACE Support Center for further assistance.

  • How do I store my Avatar settings?

    Create your avatar through XRSPACE App or XRSPACE MANOVA world anytime and upload its settings to the cloud. 

    XRSPACE App

    When you want to modify your avatar again, go to XRSPACE App on phone, tap “Settings”, and click your "Profile" to proceed with settings.

    _AVATAR.png

    XRSPACE MANOVA world

    When you want to modify your avatar again, go to XRSPACE MANOVA world, open "Main Menu", tap “Settings”, and go to "Dressing Room" for changing costumes or clothes and applying makeup.

    Dressing_Room____.jpg

     

  • After creating Avatar, I failed to upload information.

    Make sure the Internet connection is good, re-create your avatar, and upload it again.

  • What should I do if I fail to create my Avatar?

    Here are some solutions to try if you cannot create your avatar:

    • Make sure your internet connection is active.

    • If you choose "take a photo" to generate a new avatar, align the phone camera with your eyes and make sure your face points toward the specified zone.

  • Can I create several Avatars for one account?

    Only one avatar is allowed per account. If you want to change your avatar, you can edit it with XRSPACE App or XRSPACE MANOVA world.

  • Can I use the same account from multiple devices?

    You can’t be logged in on two mobile devices simultaneously. If you sign into a second phone, the first phone will be disabled the functions on your XRSPACE account.