Purchases

If you are interested in XRSPACE MANOVA, please refer to the info below for experiencing XRSPACE MANOVA.

• User Experience Event

• CHT 5G Store

Here is where to buy XRSPACE MANOVA 

• XRSPACE Online Store

• Chunghwa Telecom

• MOMO Shop

• Non-physical electronic invoice (default)

• E-invoice donations

• Uniform invoice

During the purchasing process, you can choose ”Uniform invoice” under “Invoice detail”, and enter the tax ID you want as well.

Go to XRSAPCE Online Store, click “Message” on the upper right hand corner to submit your request as soon as possible.

Go to XRSAPCE Online Store, click “Message” on the upper right hand corner to submit your request.

*Note: Orders that have entered the shipping process can't be modified.

After placing an order via our online store, you would receive an order email confirmation. You can check your order history on  XRSAPCE Online Store.

Go to XRSAPCE Online Store, log into your account, find the order status under “Orders”.

If you need to make changes to your order details such as shipping address, please check your order status first, and go to XRSAPCE Online Store, click “Message” on the upper right hand corner to submit your request.

Order status:

• Open: Your order has been received but has not begun processing. Please send us a message.

• Confirmed: Your items have shipped from XRSPACE’s warehouses.

• Completed: Your items have been processed completely.

• Cancelled: Your items have been cancelled, please try to place the order again.

*Note: Modifications can only be made if your order status is open.

• Authorized Distributors: Contact your original purchase store or E-shop for the help.

• XRSPACE Online Store: Free return within 7 days* while you received the items. All return items must have original tags and packaging; and has not been installed, used, or modified (i.e. your item must have in the same condition that you received it). If you have received defective product, please contact us as soon as possible and provide a photo of the defect for verification. 
  *Note: Differ by areas.

Kindly note that the refund policy is not applicable for XRSPACE MANOVA dev kit.

Once XRSPACE checked the item is still in its original condition, the refunds from XRSPACE are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. Processing time can be affected by the card issuer and sometimes takes up to 7~14 business days.

*If it takes longer, contact your bank or carrier to check the status.

Go to XRSAPCE Online Store, check your order history. You can either check the order confirmation email. Please submit your request if needed.

Choose the right shipping service that fits your needs:

• Express delivery

• 7-11 Pickup only

Average arrival time is 3~5 business days with delivery confirmation. If your address is in a remote location or isolated area, it may take up 7~10 business days.

Note: Delivery time is from Monday to Saturday (9am-6pm), excluding public holidays and Sundays. If you want to check your order status, please visit XRSAPCE Online Store.

When shipment arrival at the convenience store within 7 days, the receiver has to ready for an identity card to the designated convenience stores. 

*If the recipient has not yet to convenience stores to receive the shipment more than 7 days and it will enter the return flow.

Hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box.

If you believe that your product is DOA, please contact XRSPACE Online Store within 7 days of the arrived date. We will determine whether the product is DOA and offer you the other options.

XRSPACE MANOVA only ship to Taiwan for the time being, if you are located in the other areas you may be applicable with XRSPACE Developer Project.

If you have any further questions about purchases, go to XRSAPCE Online Store, click “Message” on the upper right-hand corner to submit your request.

Hardware Warranty (12 Months Limited Warranty)

The hardware product is warranted against defects in materials and malfunctions for a period of 12 Months from the date of original purchase ("Warranty Period"). You cannot sell or transfer a part or all of the limited warranty to anyone else.

Important!! XRSPACE may restrict warranty service for products to the country or region where XRSPACE or its Authorized Distributors originally sold the device.

The receipt is your proof of purchase and is required to make a claim on your warranty. If you don’t have a receipt or an invoice, and needs to make a claim, there are other ways to show proof of where you made the purchase. These include:

• Serial number

• Copy or photograph of the receipt

• Purchased account

Sometimes you may need to provide more than one of these things to support your claim to XRSPACE Support Center.