XRSPACE App and Personalization

  • Forgot your account or password?

    Forgot password

    To ensure your data security, you can re-configure it yourself.

    • First, open XRSPACE App on phone

    • Tap “Sign In” and select “Forgot password” to enter your registered email address.

    • Click “Send email” to reset your password.

    Forgot account

    Try to recall your email account. If you still don’t remember, you will have to create a new one. 

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  • Wi-Fi network is not showing up?

    Here are some solutions to try if you don’t see your wireless network in the list on XRSPACE App:

    • Make sure your network is available and working properly on another device.

    • Try to move to another location when the Wi-Fi signal is weak.

    • Restart your wireless device, and try to search it again.

    • Restart XRSPACE App, and try to search it again.

    • Try to connect your headset to another wireless network.

    If you can’t see your wireless network on any device, the problem may be with the network itself, contact your internet service provider for the help.

  • How do I change my Wi-Fi settings?

    Using XRSPACE App

    • Tap "Setting" on XRSPACE App.

    • Click the paired device (i.e. XR-SN#XXXXXXXXXX).

    • Click Wi-Fi.

    • Choose Wi-Fi you want, and enter the password.

    • Completed.

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    *Note: If you used another mobile for Wi-Fi settings, you need to re-pair your device with your phone.

     

    Configure Wi-Fi settings on XRSPACE MANOVA world

    • Turn on your headset and go to XRSPACE MANOVA world.

    • Select "Settings" in the Main Menu.

    • Select "Wi-Fi network" in the sidebar.

    • Choose Wi-Fi you want and enter the password. (*You can connect to a hotspot on your mobile device for the network connection.)

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  • How do I change my username and nickname?

    You can create your “Username” and “Nickname” in XRSPACE MANOVA world:

    • Username is your unique identifier through which your friends can find you.

    • Nickname is directly displayed in XRSPACE MANOVA world. Your nickname may be the same as that of other users. 

    *Note: To ensure the security of your data, you have to change your username and nickname yourself. 

     

    Name rules

    The following shows the “Username” rules:

    • The length of the username must be between 2 and 20 characters.

    • If necessary, the username can contain letters, numbers, a dash (-) or a underline (_) but it is not allowed to have two consecutive dashes or underlines.

    The following shows the “Nickname” rules:

    • The nickname you enter may contain a space or special symbol.

    *Note: If your nickname offends others or violate XRSPACE Ethic Guideline, it may be changed forcibly.

     

  • How do I change the profile picture for my Avatar?

    Open XRSPACE App or enter to XRSPACE MANOVA world to change the profile picture for your avatar:   

    XRSPACE App

    • Select “Restart”

    • Select “Start” to change the profile picture for your avatar.

    • Select “Gender of avatar” and "Choose avatar generation" , then tap “Next”.

    • Use editing tools (default) or take a photo to generate a new avatar for you and customize it based on your preference.
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    XRSPACE MANOVA world

    • Open "Main Menu" and click "Settings".

    • Select "Map" and then click "My Spaces".

    • Go to "Dressing Room" to adjust your avatar.

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  • How do I log into another account?

    If you want to log into another account, you have to reset the headset and re-pair.

    Please find the following steps:

    • Reset your headset to its factory settings simultaneously.

    • Open XRSPACE App on your phone, and tap "Sign in" to the account you want to use. If you don't see "Sign in", tap "Log out" on setting page.

    • Re-pair with the headset.

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XRSPACE MANOVA (Headset, Controller, Tracker)

  • Keep seeing the launching screen when turning on my headset?

    When you use for the first time, remove the protective films on the tracking modules and lens of your headset. Then, turn on your headset , experience XRSPACE MANOVA world. 

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  • How do I restart my Headset?

    If you have trouble using your headset, you can try to restart it to solve the problem. 

    How to restart:

    • Press and hold the “Power" button for 3 seconds until the menu appears.

    • Press "Volume" button to select restart option and then press "Function" button to perform it.

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  • How to factory reset your Headset?

    Get ready to factory reset:

    1. Go to XRSPACE MANOVA world

    2. Open “Main Menu”, and select “Settings”

    3. Select “About ” in the sidebar, and click “Reset”. 

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      *Important: A factory reset erases all your data from your device.

     

  • How do I update the Headset to the newest system version?

    When new version is available for downloading, the system will automatically update it when you turn on your headset. 

    To ensure your system can automatically update it, make sure the following is met:

    • Make sure your headset is sufficiently charged, turned on, and connected to Wi-Fi.

    • Place your headset on a flat and stable location and do not move the device or block the internal sensor.

  • What do the colors of the status LED on the Headset mean?

    Your headset color state indication:

    • White: The device is turned on.

    • Green: The battery is charged.

    • Red blinking: The battery charge is low, please plug into a power charger.

    • Red: The battery is charging.

    • Blue: XRSPACE App is paired with the headset.

    • Yellow blinking: The headset is under FOTA process.

  • How to check the remaining storage on the Headset?

    If you cannot download app or transfer files to the headset, it may not have enough storage. 

    Check the remaining storage on the headset:

    • Turn on your headset and go to XRSPACE MANOVA world.

    • Select “Settings” in Main Menu.

    • Select “Storage” to check how much storage is available on your headset.

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XRSPACE MANOVA World

  • If my account is offline in XRSPACE MANOVA World.

    When your account is offline, the account status next to people icon appears offline. You may try the following methods:

    1. Click "People icon" next to your account, and tap "log in".

    2. Choose your Wi-Fi network and enter the password to make sure you’re connected to the internet.

      Main_Menu-ENUS_OFFLINE__.png

    If your problem still persists, contact XRSPACE Support Center for assistance.

  • My hand gestures cannot be detected.

    The headset is built with the tracking module which is used to track your hand gestures and surroundings.

    If your gestures cannot be detected, try to perform the following steps:

    • Check if the screen protector on the tracking module is removed.

    • Check if your gestures are performed within the tracking range of the headset. (The optimal detection area is  70 degrees vertical and 120 degrees horizontal.)

    • Press “Power” button to go to hibernation mode. And press it again to restart your headset.

    • To precisely track your gestures, always keep your tracking module clean. 

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  • How to add friends?

    Add Friends on XRSPACE App or XRSPACE MANOVA world. 

    XRSPACE App

    1. Open XRSPACE App on phone.

    2. After logging into your account, tap the “Friends” icon at the bottom left corner.

    3. Tap “Add Friends” to search for your friend’s username or nickname.

    XRSPACE MANOVA world

    1. Open the “Main Menu” and select the “Friends”.

    2. You can use the “Search” function at the top right corner to search for the friend's username or nickname. After adding, wait for your friends to accept the invite. 

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  • How to interact with friends?

    You can follow one of the following methods to interact with your friends:

    • Move closer and hold out hands to do the interaction such as "high five", "shake hands"...etc.

    • You can open "Interaction Panel" by pointing to your friend and tap on him/her. (*Move closer if the "Interaction Panel" is not showing up.)

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  • How do I relocate my position?

    Try the steps below to relocate your position.

    • Press the “Function” button to relocate it.

    • Press “Power” button to go to Sleep mode. And press it again to restart your headset.

    • Press and hold the “Power" button for 3 seconds until the menu appears. And then press "Volume" button to select restart option and "Function" button to perform it.

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  • How do I watch movies with my friends?

    Watch movies together with your friends online ! 

    Invite friends to watch movies:

    1. Open "Main Menu", select "Navigate" and go to "CHT Cinema". 

    2. Click "Friends", and invite them to watch movies.

    3. Send an invitation, and wait your friends to accept it.

    4. Point at the cinema screen, and choose the movie you want. 

    Join a movie and watch together:

    1. Open "Main Menu", select "Friends".

    2. Join a movie together with your friend.

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    See figure 1: Search friends, and click the icon in the upper right if you want to invite them or join in.

    See figure 2: Call your friends, and see the buttons on left side if you want to invite them or join in.

    *Green: Invite friends.

    *Yellow: Join in.

     

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