My microphone doesn't work

If you are having trouble with microphone features, the following info may help you troubleshoot and resolve issues.

1. Turn on and Increase the volume of your microphone

Open the Main Menu> Settings> General> Microphone is on.


Open the Main Menu> Settings> Sound> Increase the volume of Voice.


*Speak into your microphone while checking to make sure your settings work.


2. Make sure “speech recognition” works

When you speak into the microphone, Speech Recognition transforms your voice into text on the screen.


*If the problem still persists after following the above steps, it might be time to reset their HMD to its factory settings and re-test the microphone again.

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