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What should I do if the message "Camera is blocked. Please remove obstacles in front of the camera sensor." appears on the screen?

When the warning message “Camera is blocked. Please remove obstacles in front of the camera sensor.” appears on the screen, make sure the following is met:

  • Have you removed the protection film on the tracking module?

  • Did you move to another location and block the camera sensor?

  • Press “Power” button to go to Sleep mode. And press it again to restart your headset.

  • Press and hold the “Power" button for 3 seconds until the menu appears. And then press "Volume" button to select restart option and "Function" button to perform it.

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If your problem still persists, contact XRSPACE Support Center for assistance.

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