English Deutsch 简体中文 繁體中文
Submit a request
Support 支援
  1. XRSPACE
  2. Help and How-To
  3. XRSPACE App and Personalization

I'm having trouble connecting or pairing the Controller.

If you have trouble connecting or pairing with the controller by using XRSPACE App, please try the following actions: 

Scenario

Solution

My phone cannot find the controller

  • Long press and hold “Action” and “Menu” buttons and check if the indicator on the controller is flashing white.

  • Remove the battery and re-install them into the controller.

  • Make sure Bluetooth is enabled on phone.

  • Stay close to your controller, go back to the previous page on XRSPACE App, and try to search for it again.

  • Restart XRSPACE App and then long press “Action” and “Menu” buttons to start pairing.

Failed to pair

  • Make sure you only pair with one controller.

  • Restart XRSPACE App and then long press “Action” and “Menu” buttons to start pairing.


*If the problem still persists after following the above steps, contact XRSPACE Support Center for further assistance.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Articles in this section

See more